by Alain | Jan 4, 2021 | B2B, Customer Experience, Customer satisfaction, Lost and Found, lost and found management solution, lost and found manager, lost and found solution, Lost properties, Public transport
foto cred. Karolina Grabowska Please picture these scenarios; Scenario #1: If you find a wallet containing cards such as an ID-card, a Gym-membership card, an invitation card with the email address and telephone number of the owner, would you go through the...
by Alain | Dec 17, 2020 | B2B, Customer Experience, Customer satisfaction, Lost and Found, lost and found management solution, lost and found manager, lost and found solution, Lost properties, Public transport
Creating smiles, ‘one happy loser’ at a time Providing a lost and found solution is not only about reuniting people with their lost items. There are more aspects to take into consideration, especially when you are looking at delivering seamless services....
by Alain | Dec 3, 2020 | Customer Experience, Customer satisfaction, Lost and Found, lost and found management solution, lost and found manager, lost and found solution, Lost properties
To quote Alain Cohn an Assistant Professor of Information at the University of Michigan School of Information who recently conducted research on civic honesty around the globe, “Civic honesty is essential to social capital and economic development.” With...
by Alain | Oct 6, 2020 | Customer Experience, Customer satisfaction, Lost and Found, Lost properties
Yesterday afternoon, I had an interesting but rather sad conversation with a friend of mine. Don’t worry, it wasn’t like somebody dying sad or euthanizing your pet sad. It was more of a bad customer experience sad. Customers are kings What are businesses without...
